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Speak to Me: Natural Language and CRM Applications
Source: E-Commerce Times E-Mail this News Story to a friend E-Mail this Story
Category: Science / Technology
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News URL: http://www.ecommercetimes.com/rsstory/62934.html
Speak to Me: Natural Language and CRM ApplicationsIf you could clone your best agent hundreds or thousands of times over, you could ensure that each and every customer calling your contact center receives the same high-quality, friendly and informed response. In reality, natural language speech self-service is probably the closest and best alternative to delivering cost-effective and customer-friendly service.
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