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SaaS: Bringing the Call Center Within a Small Company's Reach
Source: E-Commerce Times E-Mail this News Story to a friend E-Mail this Story
Category: Science / Technology
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News URL: http://www.ecommercetimes.com/rsstory/62929.html
SaaS: Bringing the Call Center Within a Small Company's ReachThe software as a service trend is revolutionizing the call center industry, as companies of all sizes are now discovering the advantages of going with hosted versus on-premise solutions. With SaaS for the call center, applications are hosted on a shared platform in a data center and delivered to the agents via the Internet or dedicated network.
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http://www.ecommercetimes.com/rsstory/62929.html
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