Consumers are losing patience with cable and satellite TV customer service operators who are supposed to help solve their problems, according to a survey. Customers who've called for help rate their satisfaction with cable's and satellite's service desks at a score of 66 out of 100, research and consulting firm CFI Group says in its second annual Contact Center Satisfaction Index study.
E-Mail this Story
Consumers are losing patience with cable and satellite TV customer service operators who are supposed to help solve their problems, according to a survey. Customers who've called for help rate their satisfaction with cable's and satellite's service desks at a score of 66 out of 100, research and consulting firm CFI Group says in its second annual Contact Center Satisfaction Index study.
